Applied AI for Business Process Improvement
Strike the perfect balance between technology and talent to solve vertical-specific business challenges.
Team HGS
With over 20,000 employees across 34 delivery centers in 8 countries, HGS offers a spectrum of technology, digital marketing, and outsourcing solutions tailored to specific industry verticals.
34
Delivery centers in 8 countries
1,071
BPM, HRO, and F&A clients
10+ year
Client relationships contribute to 40% of revenue
55+
Technology partners
4.5B
Annual voice minutes
325M
Annual chat sessions
22K
Employees
750+
Technology partners
What We Do
HGS specializes in applied AI and Business Process Improvement, striking the perfect balance between technology and talent to solve industry-specific challenges for experience-focused businesses.
TECHNOLOGY
- Artificial Intelligence
- Automation
- Analytics & Planning
How We Work
A few underlying philosophies enrich all of our client engagements.
Conversational AI for CX
Efficiently engage and convert customers through personalized interactions across messaging platforms with HGS conversational commerce solutions. Handle millions of conversations monthly, effortlessly boost customer satisfaction, drive sales, and optimize your digital shopping experience.
Conversational AI for CX
Efficiently engage and convert customers through personalized interactions across messaging platforms with HGS conversational commerce solutions. Handle millions of conversations monthly, effortlessly boost customer satisfaction, drive sales, and optimize your digital shopping experience.
Conversational AI for CX
Efficiently engage and convert customers through personalized interactions across messaging platforms with HGS conversational commerce solutions. Handle millions of conversations monthly, effortlessly boost customer satisfaction, drive sales, and optimize your digital shopping experience.
Conversational AI for CX
Efficiently engage and convert customers through personalized interactions across messaging platforms with HGS conversational commerce solutions. Handle millions of conversations monthly, effortlessly boost customer satisfaction, drive sales, and optimize your digital shopping experience.
IAOP Global Outsourcing 100
HGS has been recognized by the International Association of Outsourcing Professionals (IAOP) as one of the top outsourcing companies in the world for 12 years in a row
What we believe
These core values guide everyone at HGS to deliver their best work every day.
Our word is our bond.
We deliver on our promises every time.
Our word is our bond.
We deliver on our promises every time.
Our word is our bond.
We deliver on our promises every time.
We work to give.
We care for our planet as well as our people, clients, and partners.
Together, we progress.
We embrace differences and foster an environment of mutual trust, respect, and equality.
HGS is a new kind of digital CX company.
Our shared values drive every transaction and interaction we make – creating extraordinary employee experiences and outstanding client outcomes.
Effecting positive environmental and social change: Together
HGS is dedicated to being both a successful business and a contributing member of the communities where we operate. As a corporate citizen, we recognize our responsibility to effect positive change. Sustainable businesses require cooperation at all organizational levels, in all business units, and among all clients and partners. Sustainability is a long-term commitment, one that evolves as we each learn and grow. When you choose HGS, rest assured that you are collaborating with an organization that is not only actively working to achieve our ESG goals, but yours as well.
“The HGS team anticipates our needs, manages the business efficiently, and has a passion for the brand. This continues to ensure our success and exceed customer expectations across both digital and traditional feedback lifecycles.”
– American restaurant chain in over 100 countries
Driving real value by making every moment matter
Retain customers
95%
Response time reduction
Global restaurant chain provides faster care to customers with an EPIC social team
Retain customers
95%
Response time reduction
Global restaurant chain provides faster care to customers with an EPIC social team
Retain customers
95%
Response time reduction
Global restaurant chain provides faster care to customers with an EPIC social team
Retain customers
95%
Response time reduction
Global restaurant chain provides faster care to customers with an EPIC social team
Retain customers
95%
Response time reduction
Global restaurant chain provides faster care to customers with an EPIC social team
Retain customers
95%
Response time reduction
Global restaurant chain provides faster care to customers with an EPIC social team
Ready to make your business more competitive?
Connect with a strategic expert to learn how HGS can help you innovate, optimize, and grow with the perfect balance of talent and technology.
